Frequently Asked Questions

Everything you need to know about your Henly experience.

What is Henly's shipping policy?

We offer standard shipping globally, with delivery typically taking 3-7 business days. Free shipping is available on all orders over $75.

How do I process a return or exchange?

If you are not satisfied with your purchase, you can return items within 30 days of delivery. All items must be unworn, unwashed, and have original tags attached.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized depending on the collection.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my order status?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Are Henly products sustainably made?

At Henly, we prioritize ethical manufacturing and use organic or recycled materials whenever possible to reduce our environmental footprint.